Returns & Exchanges:

Returns & Exchanges:

Joszby stand’s behind the quality of every product that we sell. If you have received the correct order and are unsatisfied with an item, we’re happy to accommodate this request within 7 days of receiving.  

Policy Update effective 05/10/2023

To exchange an item due to selecting the wrong size, we will accept the shoes sent back and the customer is responsible for the shipping cost of the new shoe before sending off the new pair which will be $25.00 per pair. 

Any requested quality issue exchange must be sent via email WITH PHOTOS of the issue. No claim will be considered without detailed photos. The approval or denial of the claim will be determined by Joszby as to whether we will accept the item back or deny the claim due to said ” flaws” being within the normal parameters of what production shoes look like. I.E small stitching flaws, small logo or logo placement flaws, small marks on the shoe, any issues with box, etc… Will not be considered.

If there are any items missing such as laces or tags please reach out and we will send them.

Exchange and Store Credit Conditions:

Products must be unworn, unwashed, and undamaged. Items must be returned in the condition they were packaged and sent. Products covered in animal/human hair will not be accepted. Products that smell like they have been washed will not be accepted. Products that smell like smoke, cologne, or have deodorant markings or sweat stains will not be accepted. All items with a “Final Sale” or “Sale” or that are sold during the holidays are final, and no exchange or returns will be accepted. 

We offer free exchanges and the customer is responsible for shipping the item back to our warehouse. Once we receive the item, your return or exchange will be processed in 5 – 7 business days.

Restocking fee: 

There’s a restocking fee equal to $9.95 to process store credit. The fee will be deducted from the gross sales amount that you paid for your order and the balance will be credited to you.  

Start a Return or Exchange? 

Contact us via email: support@joszby.com.

What is the status of my Return or Exchange:

If you have already gone through our online process to return, exchange or get store credit for you item please allow 5-7 business days for processing. Once your return is processed someone from our team will email you to confirm.

Incorrect Item:

If you have received incorrect item please an email support@joszby.com and include:

1. Your order number.
2. Name on the order.
3. Email the order was made with.
4. Photo of incorrect item and packing list.

Upon our team confirming that you received the incorrect item, we will create a return label for you, and you will be shipped the correct item in 5-7 business days.

If you have received a damaged, or defective item please email support@joszby.com and include:

1. Your order number.
2. Name on the order.
3. Email the order was made with. 
4. Your request (refund or send another product?)
5. Most importantly a photograph demonstrating the quality of the print or the damaged area of the item. Send pictures taken on a flat surface, with the error clearly displayed. We will use this information to help you with your order, and eliminate errors in future orders.