Need Help!

                        Message us on WhatsApp ( DO NOT CALL) :  +1 (347) 802-9523                         Our Email: support@joszby.com 


We are at your disposal 7 days a week!

    Frequently Asked Questions:


    We recommend you check out our Instagram page! Where we have a list of reviews as well as out LEGIT CHECK post with over 400 comments with happy customers! 

    Orders will be processed within 24 hours of purchasing. NO EXCEPTIONS! We can only cancel if you ask within 24 hours. To cancel an order please email us at support@gmail.com.

    As listed on our shipping policy, items are marked DELIVERED in the tracking we provide you, after that we are not responsible for it. Unfortunately in our industry, we are targeted for fraud often so we have to take this approval and we use the tracking and delivery companies to confirm delivery.

    You can always use code AJ1 for 10% off.  We also drop new codes sometimes throughout the year.

    All international duties and taxes are the sole responsibility of the customer and are not included at checkout.

    We can except a request for an exchange within 7 days of the item being delivered.  After this, the item/s are yours and not eligible for exchange. You can contact us to do an exchange at support@everythingreps.co

    We use a variety of methods to ship your items to be delivered to your doorstep. Due to the nature of our products, they are sometimes detected and rejected for export. This might mean that the original tracking number that was generated and emailed to you has been rendered invalid. Please reach out to us if you noticed any anomalies on your tracking status.

    We can send you some pictures if requested and available, but we have no promises we will meet all your picture needs. Please check our website pictures as well as our Instagram in this case, all photos are real. If you want more pictures of your order, you can note it in order notes and we will try to meet your request.

    My package shows that it has been signed but it is not in my mailbox/door, what should I do? Please check with your neighbors or family to see if they helped sign for your package. In addition, contact the delivery company to confirm the final location of the package. If the package is stolen by a stranger, we are sorry that we cannot provide more help. Please pay attention when the tracking number is available, and contact the delivery person to ensure that the package is not placed in a location where it is easy to be stolen.

    Usually within 3-6 days after payment done. If not, please contact us to know the reason.

    Your item has most likely shipped as we prioritize our expedited shipping option.  But there is no FEDEX shipping in the local city where the shoes ship from, so they must be sent via DHL first, and the tracking will update once it reaches its first stop.  Then the tracking is provided to us, and we send it to you.  Please understand this can take a few extra days, but your item/s have shipped.

    We recommend that you always use express shipping (FEDEX) for the purchase of shoes and use slow shipping only for slippers or accessories.  Fedex shipping takes care of the boxes much better and also looses items at a much less frequent rate.  They deliver usually within 8-13 days after the items ship and is the recomended shipping option for shoes and any large order. 

    We are not responsible for any accidents, lost and stolen if you choose slow shipping.
    Conversely, should your fast shipment have any problems we will always be able to re-ship the product completely at our expense.

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